Shipping policy
To ship an item back to miss match, please indicate on your invoice whether you are exchanging or returning the item(s) for store credit.
For exchanges: please contact us via e-mail or phone to indicate the item, size, and color you wish to exchange your item for.
Pack your item(s) and invoice into any envelope or box and mail to:
miss match
849 W. HARBOR DR. #8
San Diego, CA 92101
Items must be returned unworn, unwashed, undamaged with receipt and with all original tags attached.
Have any questions or suggestions? Please call us at 619-223-5500. A miss match representative will get back to you within 48 hours.
P O L I C I E S
If you are not 100% satisfied with your purchase we will gladly exchange it or issue a store credit. Store credit must be redeemed within 30 days from exchange date.
Returns and Exchanges are ONLY accepted within 30 days of the ship date.
All merchandise must be returned unworn, unwashed, and with original tags attached.
Items that do not meet this criteria or are non-returnable will be denied.
Right of Withdrawal (EU Customers)
If you are located in the European Economic Area (EEA), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, you must inform us of your decision by contacting us at missmatchsd@yahoo.com before the 14-day period expires.
Returning your order: Once you notify us, you have 14 days to return the item(s). Return shipping costs are at your expense unless otherwise stated. Items must be returned in their original condition.
Refunds: We will process your refund within 14 days of receiving the returned goods, using the same payment method you used for the original purchase.
Exceptions: The right of withdrawal does not apply to:
- Sealed goods that are not suitable for return due to health or hygiene reasons, if unsealed after delivery
- Custom or personalized items
- Perishable goods